Patient Payments
How it Works
- All payments should be made via ClearGage which is a PCI certified secure online payment platform. Visit cleargage.com to know more about it. We do not accept any other form of payments (including cash, demand drafts, money orders or checks). Checks are accepted only if we send you a statement in mail.
- An active credit card on file (saved securely on ClearGage portal) is required.
- Credit Card on file will be charged automatically ONLY for the following: (a) co-pays charged on the day of your appointment after the visit is completed (b) $50 charge for missed appointments. Please review our Financial Policy to learn more about missed appointment charges.
- Credit Card on file will NOT be charged automatically for the following: (a) Any bills that are not co-pays or missed appointment charges including the following: (b) Full payment of our services if you are paying out-of-pocket and not using your insurance (c) Pending balance after claim is processed by your insurance carrier.
- For out-of-pocket/cash visits, payment is due 24 hours before the visit. One day before your appointment, we will send you a text message and an email with a link to pay your bill.
- All pending bills should be paid before your next visit is due. A day before your appointment, we will send a text and email reminder for the same with a link to pay.
How to make Electronic Payments via ClearGage?
STEP 1: You will receive a text message and an email requesting to pay your bill. Click the link on the email/text message to access ClearGage secure portal.
STEP 2:
Enter patient’s Birth Date and your ZIP code to log in.
STEP 3:
For one time payments, Click Pay Now. For payment plan, skip to STEP 6.
STEP 4:
Add Payment Method or select the Payment Method already saved in the file.
STEP 5:
- Provide payment authorization
- Read and accept terms and conditions
- Sign your name
- Click pay your bill
Using ClearGage to set-up Payment Plan
STEP 6:
Click Set-up a plan
STEP 7:
Review the terms of the payment plan including the following:
- Down payment that is due on the day plan is set-up. By clicking edit, amount of down payment can be increased.
- Monthly payments and interest rate. By clicking edit, terms of plan can be changed to pay off your bill faster.
- Payment date: for subsequent payments, which you might be able to change based on the terms and conditions of the payment plan.
STEP 8:
Add Payment Method or select the Payment Method already saved in the file.
STEP 9:
Review the Terms & Conditions of the payment plan. Pay attention to the financial charges including set-up fees, interest, late fees charges, return fee charges.
STEP 10:
- Acknowledge and accept terms and conditions of the payment plan
- Type your name
- Accept and Pay your down payment
